Processing Time: The time we need to prepare an order for shipping varies. For details, see individual items. Please Keep in mind that custom orders may take more time. 

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Estimated shipping times: North America: 3-5 business days

We will do our best to meet these shipping estimates, but cannot guarantee them. You will be given a tracking number once your package has been shipped! For international orders please keep in mind that we not responsible for delays due to customs.

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I gladly accept returns, exchanges, and cancellations

Contact me within: 1 week of delivery

Ship items back within: 2 weeks of delivery

Request a cancellation within: 2 days of purchase

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The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

• Perishable products (like food or flowers)

• Digital downloads

• Intimate items (for health/hygiene reasons)

• Items on sale

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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Qualifications for return: 

• Damaged during shipping or within 2 weeks of delivery

• Email a photo of item(s) to Lalalotusco@gmail.com 

• Upon return approval ship your item back to our shop

• Once we receive your item we will process a return and notify you

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Questions about your order?

Please contact us and we will get back to you within 24 hours or less.

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Jewelry repair services:

• Email a picture of the damaged item to Lalalotusco@gmail.com and we will give you a repair estimate.

• Once you ship your item back to our shop we will begin repair, if the damaged item comes from our shop the first repair is free.